Shipping policy

Shipping Policy

Delivery Terms We ship your orders within 2 day to ensure timely delivery to our valued customers. Once your order is placed, you will receive tracking details via email and WhatsApp on your phone.

Delivery Time

  • Domestic Orders: Typically delivered within 3-7 days. Delivery times may vary slightly due to location accessibility, seasonal factors, or unforeseen external circumstances.

  • International Orders: Generally take 7-12 days, depending on the destination country and your location within that country.

Change of Delivery Address or Contact Details To update your delivery address or contact information, please send the new details via WhatsApp at 9001063277. We will coordinate with our logistics partners to update your order accordingly.

Expedite / Urgent Delivery Requests For urgent delivery needs, such as special occasions or emergencies, please contact us at 9001063277. We will do our best to accommodate your preferred delivery time frame.

Delivery Time Exceeded We are committed to timely shipments and will make every effort to deliver on schedule. However, as we use third-party delivery partners, we cannot be held responsible for delays after the order is handed over. Delays caused by events beyond our control, such as natural disasters or transport strikes, may affect delivery times and are beyond our liability.

Shipping Costs

  • Domestic Orders: We offer FREE SHIPPING within India for all orders.

  • International Orders: Shipping costs vary based on destination and will be calculated at checkout. Shipping charges will be collected during purchase.

Cancellations Orders cannot be cancelled once placed. However, you may email us your request, and we will try our best to accommodate it.

Stock Availability We strive to maintain accurate stock levels on our website. Occasionally, stock discrepancies may occur, and we might be unable to fulfil all items in your order. In such cases, we will contact you to discuss your preferences and support you in deciding how to proceed.

Duties & Taxes

  • Goods and Services Tax (GST): GST is included in the prices for all domestic orders.

  • Import Duties & Taxes: International shipments may be subject to import duties and taxes upon arrival, which vary by country. Please be aware that you may be required to pay these charges before receiving your order. If you refuse to pay import duties or taxes, Indigo Trend will not be responsible for non-delivery and cannot provide further support.

Contact Information If you have any questions regarding shipping, please contact us at 📧 hello.indigotrend@gmail.com or WhatsApp at 9001063277.